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Upcoming CX Skills courses


Just scroll through all our upcoming courses below or use the filters to narrow your search results. Not sure of the best course or need a customised solution? Contact us on 03 9008 7287 or send us a message anytime >


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April 2024 WFM Essentials

Online via Zoom
Price: $2,797.00 AUD ex GST

Learn the essentials of Workforce Management for Call Centres in this 3-day April 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.

May 2024 Tech Support PRO

Online via Zoom
Price: $498.00 AUD ex GST

Empower your technical support/helpdesk employees with premium customer service skills in the May 2024 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).

May 2024 Real-Time WFM for Contact Centre Analysts

Online via Zoom
Price: $697.00 AUD ex GST

The May 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.

May 2024 Managing Difficult Customers

Online via Zoom
Price: $497.00 AUD ex GST

Learn how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour May 2024 online course suitable for all customer-facing employees.

June 2024 Retail PRO

Online via Zoom
Price: $497.00 AUD ex GST

The June 2024 Retail PRO course teaches premium customer service and sales skills to employees in a 3 x 3-hour sessions online/virtual course.

June 2024 Tech Support PRO

Online via Zoom
Price: $498.00 AUD ex GST

Empower your technical support/helpdesk employees with premium customer service skills in the June 2024 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).

June 2024 WFM Essentials

Online via Zoom
Price: $2,797.00 AUD ex GST

Learn the essentials of Workforce Management for Call Centres in this 3-day June 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.